Welcome to the website of E-Care Reverse Logistics B.V. On this website you may read about our organization and access our different web-based service portals. If you or your business partner cannot access one of our business portals, please contact us. For more information about our background and services please see below.
E-Care Reverse Logistics B.V. offers solutions for a good and efficient handling of returned and or defective consumer goods.
E-Care Reverse Logistics B.V. offers solutions for a good and efficient handling of returned and or defective consumer goods.
Originated from the privatization of the Philips Technical Services in The Netherlands lies the DNA of E-care, the after sales market for consumer electronics. This market characterizes itself by a large diversity of processes and conditions where high requirements are imposed on the various sub-aspects ( logistics, technology, information provision and regulations). Customer loyalty is considered one of the most important aspects in this market this is because product or price differences are almost non-existent these days. E-Care has created a service portfolio in this highly competitive market that she offers to store chains, online retailers, distributors and importers.
E-Care’s services are all aimed toward keeping or creating the value of the returned products as effective (read: smart) and efficiently (read: inexpensive) as possible ,where the customer relations between her clients and the end consumer stays central and respected.
For this E-Care offers highly automated solutions where all aspects of the process are merged into one transparent solution. The processes will be inventoried and organised according to pre-agreed process flows and subsequently recorded in our ERP software (TASS 2.0). Measurable and transparent according to the agreed procedures and performance levels and possibly fully integrated or partially connected to your existing business software.
Through the periodical evaluation of processes and performance, we create a continually improving business model that can meet the constant desire of our clients: “Better and cheaper!”.
Do you have products that are returned for any reason and are you curious about the solutions we now offer to reputable A-brands, then we would like to visit you to have an open conversation without any obligations.
